Product Quality Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Ikea Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our Recovery Team in a Product Quality Specialist role. As a key member of our team, you will play a crucial role in ensuring the quality and safety of our products.

Key Responsibilities

  • Contribute to the product quality, safety, and recovery processes in the store.
  • Present and sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
  • Always consider the sustainability impact when deciding when and how to recover products.
  • Represent and be an ambassador for product recovery, quality, and safety awareness in the unit.
  • Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety, and recovery.
  • Support and execute the product quality and safety-related tasks in the unit to constantly improve customers' product quality perception of our IKEA products.

What We Offer

  • A competitive hourly rate.
  • A flexible working schedule with 20 hours per week, working 4 days over 7 and 3 out of 4 weekends.
  • Opportunities for career growth and development.
  • A range of benefits, including a 15% co-worker discount, free and confidential employee assistance program, and more.

Requirements

  • Business-minded and result-driven with a customer focus.
  • Experience of working in a customer- and commercial-oriented business.
  • Open to change and a high level of flexibility.
  • Ability to take personal initiatives.
  • Ability to prioritise and organise personal work duties to make the most efficient use of time available.
  • Creative with attention to detail.
  • Good knowledge of the IKEA product range.
  • Good ability to use power tools and craftsmanship in product assembly.

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