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Customer Insight Analyst

2 months ago

Worthing, West Sussex, United Kingdom Southern Water Full time

About the Role

We are seeking a highly skilled Customer Insight Analyst to join our dynamic team at Southern Water. As a key member of our organization, you will play a crucial role in driving business growth and customer satisfaction through data-driven insights.

Key Responsibilities

  • Collect and analyze large datasets to identify trends and patterns that inform business decisions
  • Develop and maintain reports and dashboards to visualize data insights and communicate findings to stakeholders
  • Collaborate with cross-functional teams to capture and summarize insights, transforming data into actionable recommendations
  • Design and implement data integration and visualization solutions to support business needs
  • Stay up-to-date with industry trends and best practices in data analysis and visualization

Requirements

  • Proven experience in data analysis and visualization, with a strong background in Excel and data integration tools
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong problem-solving and analytical skills, with the ability to interpret complex data insights
  • Ability to work independently and as part of a team, with a focus on delivering high-quality results
  • Passion for data-driven decision making and a commitment to driving business growth and customer satisfaction

About Southern Water

Southern Water is a leading water and wastewater services company, dedicated to providing high-quality services to our customers. We are committed to delivering exceptional results and transforming the way we engage with our customers. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share your passion for data-driven insights and customer satisfaction.