Service Technician

12 hours ago

Crawley, West Sussex, United Kingdom Mansell Recruitment Group Full time

Job Title: Service Support


Reporting To: Technical Service Manager


This role is ideal for individuals with experience in field service work who prefer an in-house position. You will spend approximately 90% of your time in the office and 10% on-site (training).


Essential Qualifications & Skills

Electrical or Electronic Engineering qualifications, such as City & Guilds Level 1-3 or HNC/HND, or NVQ Level 2 or above

Previous experience in electrical fault finding, either on-site or over the phone

Excellent customer service communication skills, both written and verbal

Meticulous, accurate, and confident, with the ability to close out tasks efficiently

Proficient in computer software, including Word and Excel

Fluent Spanish speaker (desirable)


Beneficial Qualifications / Skills:

Field service experience, including travel within the UK or worldwide

Other foreign languages, such as Portuguese, German, French, or Italian

Knowledge of PCBs and PLCs, including uploading programs and interrogating fault records

Experience with MRP/ERP systems, preferably Dynamics 365

Current manual driving license

Intermediate Excel skills


Training

Extensive training is provided for all staff, including in-house training on production processes and product range

You will accompany experienced Service Technicians on installations, commissions, tests, service, and repair visits

In-house MRP training from department staff

Other courses as identified and required


Tools & Clothing

All necessary tools and safety equipment are provided, including PPE (safety shoes, etc.)


Job Description

Customer Support:

Provide customer support through telephone, email, or other available technology

Deal with customer issues and problems in a logical and calm manner

Remote Fault Finding:

Use advanced remote fault finding techniques with our specialist Remote Monitoring tool

Electrical Fault Diagnosis:

Diagnose electrical faults, read electrical-related drawings, wiring diagrams, and circuit diagrams

Mechanical Fault Diagnosis:

Diagnose mechanical faults, read 2D and 3D mechanical drawings, and understand measurements and tolerances

Software:

Understand different types of HMI and communicate with others to operate from afar

Spare Parts Administration:

Administer spare parts, identify required parts, produce quotations, and convert quotes into orders

Planning Service Visits:

Plan Service Technicians' visits, organize travel arrangements, hotels, and liaise with customers to agree time and dates

Briefing Service Technicians:

Brief Service Technicians prior to scheduled work and liaise with them on-site regarding faults, installations, and service visits

Commissioning Information:

Collect commissioning information and release codes, updating the database accordingly

Visiting Customer Sites:

Visit customer sites in the UK and overseas, sometimes at short notice

Language Skills:

Use your foreign language capability to communicate with relevant customers (if applicable)


Remuneration Package:

Salary: Basic annual salary £42,000 - £44,000

Minimum hours of work: 08:45 – 17:15 Monday – Friday

Pension upon joining the company (5%)

Life assurance, after qualifying probationary period (6 months)

Out-of-pocket expenses reimbursed

Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)

33 days holiday, including UK Bank holidays

After long service holiday increases further

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