Support Coordinator for Legal Team

1 week ago

Forty Green, United Kingdom Marks and Spencer Full time

Job Summary

We are seeking a highly skilled and experienced Team Support Coordinator to join our Legal Team at Marks and Spencer. As a key member of our team, you will play a vital role in supporting the delivery of excellent customer service and operational excellence across our stores.

Key Responsibilities

  • Leadership and Team Management
    • Assume duty management responsibilities in the absence of the next level leader when required.
    • Champion new ways of working within stores through an open mindset and positive attitude.
    • Lead colleagues in the delivery of tasks, prioritizing customer first.
  • Operational Excellence
    • Plan, allocate, and follow through on the delivery of tasks to a consistent standard across the store.
    • Drive on-the-job productivity.
    • Support colleagues through coaching and feedback.
  • Customer Service and Experience
    • Deliver great standards and service by putting the customer first.
    • Act on customer feedback to deliver improvement.
    • Ensure the delivery of brilliant basics.
  • Communication and Collaboration
    • Support the delivery of an inspirational improved and consistent visual customer journey in-store.
    • Provide regular and timely feedback to line manager to support colleague performance.
    • Support with the training and coaching of colleagues, maximizing digital tools and channels.

Key Capabilities

  • Understand how Marks and Spencer operates, its strategy, future, and the role they play.
  • Effectively manage own reactions and responses around change.
  • Help colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking.
  • Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.

Requirements

  • Good level of digital capability and can access and utilize relevant systems.
  • Good knowledge of the commercial operation, brilliant basics, and operational excellence.
  • Current working knowledge of all VM principles.
  • A good communicator with the ability to build relationships and work within a team.
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

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