Print Services Account Manager

2 months ago


London, Greater London, United Kingdom Xerox Full time

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.

We are seeking a seasoned Account Manager to join our team on a 1 year Fixed Term Contract which has the opportunity to be extended depending on business needs. This role will act as a central point of contact for all client communication services requests. The successful candidate will develop a comprehensive understanding of the client's business and will implement strategies to improve the Xerox offering.

Key Responsibilities:

  • Provide unique, creative, innovative, and value-added solutions through applicable communications channels.
  • Understand the client business environment and drivers, developing strong relationships with key team members in client organisation.
  • Assist the client in formulating effective briefs.
  • Ensure that Xerox delivers a service in line with our client business objectives.
  • Ensure that all aspects of the Service Level Agreement (SLA) are achieved, and the appropriate Management Information (MI) is delivered in line with these.
  • Manage clients proactively and professionally, aiming to exceed their expectations wherever possible.
  • Effectively communicate client needs and business opportunities with the operational teams and actively participate in the process of developing practical solutions and devising strategies to best deliver on viable business opportunities.
  • Continuously review operating models to ensure that they continue to meet the client business needs.
  • Ensure continuous improvement using best practice.

Requirements:

  • Print procurement experience, account management in Label manufacture, Point-of-Sale and Commercial Print production and strong project management skills.
  • Excellent client facing and customer service skills, experience within a customer facing role and with the ability to engage at all levels.
  • A proven track record in managing and delivering multi-channel campaigns.
  • Excellent presentation skills.
  • Strong skills in Excel, ability to manipulate data, utilise LOOKUPS and create pivot tables.
  • A proven ability to build relationships and proactively develop new business opportunities.
  • Experience of account / client development and revenue growth (organic development).
  • Commercially strong and numerate.
  • Experience of collaborative workflow software and MI reporting.
  • Ability to manage multiple tasks in a fast-moving environment.
  • An organised individual with excellent attention to detail.
  • A proven ability to articulate and deliver innovative and complex solutions.


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