Customer Service Director

2 days ago

New Milton, Hampshire, United Kingdom FirstPort (UK) Full time £35,000

Customer Service Manager

**Job Summary**

We are seeking a highly skilled Customer Service Manager to lead our Property Service team. As a key member of our leadership team, you will be responsible for delivering outstanding customer service and driving business growth.

**Key Responsibilities**

* Lead a team of Property Service Specialists to deliver exceptional customer service and achieve business objectives
* Develop and implement strategies to improve customer satisfaction and loyalty
* Collaborate with cross-functional teams to drive business growth and improve operational efficiency
* Provide coaching and development opportunities to team members to enhance their skills and performance
* Analyze data to identify trends and areas for improvement, and develop action plans to address these
* Foster a positive and inclusive work environment that promotes diversity, equity, and inclusion

**Requirements**

* Previous leadership experience in a customer-facing role
* Proven track record of delivering customer service excellence and driving business growth
* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
* Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer**

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**About FirstPort (UK)**

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We are committed to providing exceptional customer service and driving business growth through innovation and excellence.

**Equal Opportunities**

FirstPort is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career advancement and professional development.

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