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Aesthetic Field Service Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Xerox Corporation Full time
Technical Customer Services Representative

Xerox Corporation is a leader in office and production print technology, software, and services. We're expanding our Technical Services division and seeking professional field service technicians to deliver exceptional customer experiences in the greater Oxford region.

Key Responsibilities:
  • Provide top-notch service to clients, ensuring their devices are working correctly and meeting their needs.
  • Utilize electro-mechanical skills to repair devices, with training provided by certified instructors and online resources.
Requirements:
  • Electro-mechanical experience, including troubleshooting electrical circuits and reading electrical schematics.
  • Valid driver's license and insurance coverage.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety around electrical components.
What Success Looks Like:
  • Navigating new hire training and completing technical training courses.
  • Developing a comprehensive understanding of the company and customer service culture.
  • Acquiring thorough knowledge of equipment and inventory needs to support the territory.
  • Independently completing service calls correctly.
Additional Benefits:
  • Substantial growth opportunities within a supportive company culture.
  • Full medical, dental, vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, holidays, and personal days.