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Claims Account Handler
2 months ago
About GB001 Marsh Ltd
GB001 Marsh Ltd is a leading insurance company seeking a skilled Claims Account Handler to join our Delegated Authority Claims team in Norwich.
Job Summary
We are looking for a highly organized and detail-oriented Claims Account Handler to support our Delegated Authority Claims team in managing and administering our Coverholder's losses.
Key Responsibilities
- Work closely with Coverholders/DCA's to ensure oversight of all Claims matters.
- Stay up-to-date with regulatory and Lloyd's updates and changes affecting the Delegated Authority market.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
- Monitor payments on a daily basis and liaise with the Accounts Department as required.
- Use ECF, CLASS & IMR to handle large volumes of Bordereau work, Urgent Cash Call Collections & Account Reconciliations.
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
- Maintain good client and market relationships.
Requirements
- Planning and organisational skills.
- Ability to work as part of a team.
- Able to promote continuous improvement and respond positively to change.
- Good attention to detail with a methodical and conscientious approach.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
Desirable Qualifications and Experience
- Experience of Delegated Authorities, with either an Insurer or Broker.
- Previous claims handling/insurance experience, with either with an Insurer or Broker.
- CII qualifications or a willingness to study for and obtain.
- A genuine keenness to build a career within the insurance industry.
