Technical Support Coordinator
3 weeks ago
Are you an organized and proactive professional with a commitment to supporting diverse teams? If so, you may be the ideal candidate to join our organization.
Job Overview:
In this role, you will be accountable for managing and documenting inquiries received from clients, ensuring that the Helpdesk operations consistently meet and exceed client expectations.
Key Duties:
- Manage and document client inquiries related to various sites, translating these requests into effective engineering or facilities management solutions.
- Determine the most suitable response to client inquiries within the established contractual framework.
- Foster strong relationships with clients and the account delivery team.
- Oversee and update relevant software and systems (e.g., Maximo).
- Perform general administrative tasks.
- Deliver a professional and articulate helpdesk experience to clients.
- Assist the account delivery team with administrative support.
- Report any identified issues to management and seek guidance as necessary.
- Adhere to established guidelines and company procedures.
- Familiarize yourself with the specific environments and contractual obligations of relevant clients.
CANDIDATE PROFILE:
Qualifications:
- Must have a minimum of 5 GCSEs at Grade C or above, or an NVQ qualification in Business Administration, Customer Service, ICT, or a related field.
Additional Requirements:
DBS Basic
If you are enthusiastic about this opportunity and ready to contribute your skills and dedication to our team, we encourage you to submit your resume and cover letter.
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