Technical Support Coordinator

3 weeks ago


Woking, United Kingdom Contract Options Full time

Are you an organized and proactive professional with a commitment to supporting diverse teams? If so, you may be the ideal candidate to join our organization.


Job Overview:


In this role, you will be accountable for managing and documenting inquiries received from clients, ensuring that the Helpdesk operations consistently meet and exceed client expectations.


Key Duties:

  • Manage and document client inquiries related to various sites, translating these requests into effective engineering or facilities management solutions.
  • Determine the most suitable response to client inquiries within the established contractual framework.
  • Foster strong relationships with clients and the account delivery team.
  • Oversee and update relevant software and systems (e.g., Maximo).
  • Perform general administrative tasks.
  • Deliver a professional and articulate helpdesk experience to clients.
  • Assist the account delivery team with administrative support.
  • Report any identified issues to management and seek guidance as necessary.
  • Adhere to established guidelines and company procedures.
  • Familiarize yourself with the specific environments and contractual obligations of relevant clients.

CANDIDATE PROFILE:

Qualifications:

  • Must have a minimum of 5 GCSEs at Grade C or above, or an NVQ qualification in Business Administration, Customer Service, ICT, or a related field.

Additional Requirements:
DBS Basic

If you are enthusiastic about this opportunity and ready to contribute your skills and dedication to our team, we encourage you to submit your resume and cover letter.

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