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Executive Director
2 months ago
Job Title: Executive Director
Job Summary:
We are seeking an experienced Executive Director to lead our flagship centre in Cardiff. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities:
- Business Development: Identify opportunities to increase sales and revenue, and develop strategies to achieve business objectives.
- Team Management: Lead and motivate a team of 40 colleagues, providing coaching, development, and performance management.
- Customer Experience: Ensure that every customer receives an exceptional experience, driving guest feedback and NPS scores.
- Operational Excellence: Optimize business processes, manage budgets, and ensure compliance with company policies and procedures.
- Collaboration: Work closely with other departments to achieve business objectives and drive company success.
Requirements:
- Experience: A minimum of 3 years' experience as a hands-on General Manager in a fast-paced leisure, hospitality, or retail business.
- Skills: Proven ability to drive business growth, improve customer satisfaction, and develop high-performing teams.
- Education: Bachelor's degree in Business Administration or related field.
What We Offer:
- Competitive Salary: £55,000 basic OTE £70,000+
- Benefits: 5 weeks' holiday, life assurance, enhanced pension, and save as you earn scheme.
- Opportunities for Growth: Ongoing training and significant career development opportunities.
