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ServiceNow Solutions Architect

2 months ago

London, Greater London, United Kingdom Ubique Systems UK Limited Full time
Job Overview

Ubique Systems UK Limited is seeking a highly skilled ServiceNow Architect to join our team. As a key member of our IT service management team, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities
  • Service Catalog Design
    • Design intuitive and user-friendly service catalog forms to streamline service requests and improve user experience.
  • Automated Workflows
    • Create automated workflows using ServiceNow's Flow Designer to enhance business processes and reduce manual effort.
  • Integration and Customization
    • Integrate ServiceNow with third-party systems and customize the platform to meet specific business needs.
  • CMDB and JML Processes
    • Develop and enhance Joiner, Mover, Leaver (JML) processes and improve the Configuration Management Database (CMDB).
  • Citrix ITSM Service Adapter
    • Implement the Citrix ITSM Service adapter to enhance service management capabilities.
Requirements
  • Technical Skills
    • Proficiency in JavaScript, Scripting, and customization within the ServiceNow platform.
    • Knowledge of Power BI for data analysis and visualization.
  • Soft Skills
    • Strong analytical skills for effective issue resolution and troubleshooting.
    • Excellent communication and documentation skills.