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Enterprise Maintenance Partner Manager
2 months ago
Job Title: Enterprise Maintenance Partner Manager
Job Summary:
We are seeking a highly skilled and experienced Enterprise Maintenance Partner Manager to join our dynamic and busy Services Partnering Team within our Commercial & Delivery Assurance Division. The successful candidate will be responsible for delivering Partner Management, Business Management, Commercial and Program management with our key partners within the Managed and Professional Services businesses across our International business.
Key Responsibilities:
- Develop Partner Service Outcomes: Work with Sales, Service Management and Solution Design teams to develop Partner Service outcomes, by developing partner relationships, commercial management of the solution, contract and SoW management.
- Manage Partner Ecosystem: Understand, develop, retain and grow a partner ecosystem, which helps our sales and service management teams to win, renew and innovate on our customer commitments.
- Commercial Management: Commercially manage the partner ecosystem, that drives competitive advantage for our business and provides our customers with long term value.
- Service Catalogue Management: Understand and drive the service catalogue across both business and service lines that enable us to drive partner outcomes across the scope of the business, both domestically and internationally.
- Risk Management: Provide regular measurement and monitoring to ensure commercial and contractual risks are mitigated and managed.
- Continual Service Improvement: Drive our partner ecosystem to deliver Continual Service Improvement, balancing costs and quality appropriate to the service and customer requirement.
- Team Management: Manages, develops and coaches team of staff and implement performance management solutions where required.
- Team Development: Develop and motivate team to help ensure the delivery of function and business targets.
Requirements:
- Partner Management Experience: Experience of managing a partner, or partner ecosystem for commercial and contractual purposes across International business.
- International Business Experience: Experience of working in an international business with multiple service lines.
- Customer Service Experience: Proven experience of delivering high standards of customer service.
- Commercial Management Skills: Excellent commercial management skills, with proven track record.
About Us:
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.