Customer Experience Specialist

3 weeks ago


Bilsthorpe, Nottinghamshire, United Kingdom Enva Full time
Job Description

**Job Title:** Customer Service Advisor

**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner, escalating to senior team members when necessary.
  • Order Management: Process and manage customer orders, ensuring accuracy and efficiency in all transactions.
  • Knowledge and Skills: Maintain up-to-date knowledge of our products and services, as well as industry trends and best practices.
  • Team Collaboration: Work closely with internal teams, including sales and operations, to ensure seamless customer service delivery.

Requirements:

  • Customer Service Experience: Minimum 1 year of customer service experience in a similar industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Technical Skills: Proficient in Microsoft Office, with experience in CRM systems and customer service software.
  • Personal Qualities: Positive attitude, strong work ethic, and ability to work in a fast-paced environment.

Why Work for Enva?

Enva is a leading provider of recycling and resource recovery solutions, committed to delivering exceptional customer service and sustainability. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, dedicated to making a positive impact on the environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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