Infrastructure Operations Specialist
7 days ago
We are seeking a highly skilled Infrastructure Operations Specialist to join our team at Jameson Legal. As an Infrastructure Operations Specialist, you will play a critical role in ensuring the smooth operation of our internal systems and infrastructure.
Main Responsibilities- Incident Management: You will be responsible for proactively monitoring our internal systems using our monitoring tools, ensuring all system monitoring alerts are processed in a timely manner, and that incidents and changes are dealt with appropriately.
- Customer Service: You will ensure that all customer problems are resolved to a satisfactory conclusion, providing a professional service at all times.
- Knowledge Management: You will ensure that our team's knowledge base is kept up to date, documenting incidents and changes to ensure that our team has access to accurate and relevant information.
- SLA Management: You will ensure that all Incident OLA and SLAs are met, working closely with our infrastructure team to ensure that our systems are running smoothly and efficiently.
- Major Incident Management: You will be responsible for managing major incidents, working closely with our infrastructure team to ensure that our systems are restored to normal operation as quickly as possible.
- Technical Support: You will provide technical support to our infrastructure team, acting as a resource to help resolve technical issues and improve our systems.
- Technical Skills: You will have experience and an understanding of Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies (WAN/LAN) and Remote Access.
- ITSM Experience: You will have experience of incident management on an ITSM system.
- System Monitoring Tools: You will have knowledge of system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- Logical Approach: You will have a logical approach to troubleshooting, diagnosing, and resolving problems.
- Communication Skills: You will have excellent communication skills (verbal, written, and listening) including an excellent telephone manner and strong customer service skills.
Jameson Legal is a leading law firm that provides a range of legal services to clients across the UK. We are committed to providing a high-quality service to our clients and are seeking a highly skilled Infrastructure Operations Specialist to join our team.
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