Infrastructure Operations Specialist
2 months ago
Fruition IT Resources Limited is seeking a highly skilled Infrastructure Operations Analyst to join our team. As an Infrastructure Operations Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure.
Main Responsibilities:
- Monitoring of internal systems and processing alerts to ensure prompt resolution of issues
- Raising and managing incidents via IT Service Management (ITSM) systems to minimize downtime and impact on business operations
- Performing routine tasks and maintenance to ensure the stability and security of our IT infrastructure
- Managing major incidents and ensuring changes are implemented in accordance with established procedures
- Providing exceptional customer service to internal stakeholders, ensuring their needs are met and issues are resolved in a timely manner
- Ensuring incident Objectives, Levels of Agreements (OLAs), and Service Level Agreements (SLAs) are met
- Collaborating with other teams, including the infrastructure team, to ensure seamless integration and support
Requirements:
- Ability to work autonomously and as part of a team
- Excellent communication and interpersonal skills, with a strong telephone manner and customer service focus
- Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies, and Remote Access
- Knowledge of monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds, and Squared Up
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
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