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Account Coordinator
2 months ago
Parkside Office Professional is seeking an experienced Account Coordinator to join their busy Customer Care Team in Sunbury. This is an office-based role that requires a strong sense of ownership and responsibility for meeting the requirements of the role.
Key Responsibilities:- Deliver World-Class Service: Ensure a consistent delivery of service to clients and their managing agents.
- Provide Key Account Support: Offer customer support via email, telephone, and at customer meetings.
- Coordinate Customer Reviews: Coordinate, attend, and lead customer review meetings on a regular basis around the UK.
- Monitor and Action SLA/KPIs: Monitor, action, and ensure adherence to customer SLA/KPIs.
- Develop Customer Communication: Develop and provide a high standard of customer communication.
- Liaise with Clients: Liaise with client contacts to build, develop, and maintain relationships.
- Solve Problems: Effectively solve problems to satisfactory conclusion.
- Prepare Reports: Prepare reports for clients and internal teams.
- Strong Communication Skills: Excellent communication skills to act as a strategic partner to the client and internal teams.
- Attention to Detail: High attention to detail.
- Problem-Solving Skills: Practical problem solver and desire to overcome daily challenges.
- Initiative and Self-Driven: Able to take initiative and be self-driven.
Parkside Office Professional is an equal opportunities employer and welcomes applications from all qualified candidates.
