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Customer Service Representative

2 months ago

Whitehaven, Cumbria, United Kingdom Reed Talent Solutions Full time
Customer Service Advisor - Income

Reed Talent Solutions is partnering with United Utilities to find 10 skilled professionals to join their Income team at their Whitehaven Contact Centre.

Why work at United Utilities?

The location offers excellent facilities and a stunning view overlooking the Whitehaven Harbour in the beautiful Lake District. You'll have access to free parking, making it easy to get to work.

Role details:

  • Job title: Customer Service Advisor - Income
  • Location: Whitehaven, Lake District
  • Contract: Temporary ongoing - Permanent
  • Hourly pay rate: £13.60 per hour
  • Working hours: 37 hours per week, 4-week shift pattern (operational hours 8am - 8pm)
  • Full training provided: Monday to Friday, 9am - 5pm
  • Start date: TBA
  • Recruitment process: Pre-screen with Reed, CV review by United Utilities, on-site interview with United Utilities, and a role play
  • Application deadline: TBA

Main responsibilities and focus:

You'll work closely with team leaders and experienced colleagues to provide exceptional customer service and resolve billing issues. Your key responsibilities will include:

  • Investigating customer queries and resolving them to the customer's satisfaction
  • Collecting payments and agreeing realistic payment plans using effective negotiation techniques
  • Exploring options and methods of debt reduction with customers
  • Answering customer queries using various contact methods

Skills, qualifications, and experience:

  • Ability to deal professionally with internal and external colleagues
  • Manage own workload and work under own initiative and to strict deadlines
  • Understand and work within regulatory rules for handling written and telephone contacts
  • Ability to work as a team to deliver high performance