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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Financial Services business, you will be responsible for providing exceptional customer service and support to our clients and third-party partners.
Key Responsibilities- Customer Communication: Respond to customer inquiries and concerns via phone, email, and online channels, providing timely and effective solutions.
- Relationship Building: Develop and maintain strong relationships with clients and internal teams, ensuring seamless communication and collaboration.
- Administrative Tasks: Process administrative tasks, update systems, and maintain accurate records to ensure efficient operations.
- Ad-Hoc Duties: Perform other tasks as required to support the team and business objectives.
- Experience: Previous experience in a customer-facing role, preferably in a financial services or administrative setting.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office and other relevant software applications.
- Personal Qualities: A positive attitude, high motivation, and a strong work ethic.