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Vehicle Security Solutions Specialist

2 months ago

Coventry, Coventry, United Kingdom Jaguar Land Rover Full time

About the Role

We are seeking a highly skilled and experienced Security Diagnostic and Repair Strategy Lead to join our team at Jaguar Land Rover. As a key member of our Technical Service department, you will be responsible for setting the service strategy for Security in relation to diagnostic and repair procedures, content, coverage, and processes.

Key Responsibilities

  • To provide a world-class experience in diagnostic and repair information & processes for our retailers
  • Being responsible for defining and driving an end-to-end service diagnostics and repair experience to retail technicians and customers for security and Phone-as-a-Key (PaaK) aspects
  • Input into the creation of diagnostic content for all vehicle programmes for security-related systems (but not the creation itself)
  • Setting service requirements for engineering relating to Security, working with the Security Attribute owner and Service Attribute teams
  • Being responsible for security strategy for legacy vehicle / current vehicle campaigns

Requirements

  • Background and experience in Electrical automotive systems and features, particularly security-related ones (Telematics, Body Control, Key / Remote Function modules)
  • Motivation to understand and make retailer's lives easier
  • Ability to plan, coordinate, and communicate ideas and actions
  • Ability to understand needs of stakeholders and influence them
  • Ability to work with others outside of the department in a positive and productive way

About Us

Jaguar Land Rover is a leading manufacturer of luxury vehicles, and we are committed to providing our customers with exceptional service and support. We are an equal opportunities employer and welcome applications from all qualified candidates.