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Customer Service Coordinator

2 months ago

Shepperton, Surrey, United Kingdom Right Now Recruitment Full time

**Job Summary**

We are seeking a highly skilled and organized Customer Service Coordinator to join our team at Right Now Recruitment. As a key member of our team, you will be responsible for scheduling engineers' workload, working closely with internal and external customers, and driving productivity from the field team.

Key Responsibilities:

  • Scheduling and Coordination: Schedule engineers' workload, including all repairs, planned maintenance, and breakdowns.
  • Customer Communication: Work closely with internal and external customers to provide regular updates and ensure timely resolution of issues.
  • Team Collaboration: Work closely with Field Operational Managers to drive productivity from the field team and ensure seamless communication with internal departments.
  • Problem-Solving: Identify and resolve issues promptly, ensuring minimal disruption to our customers and operations.

Requirements:

  • Experience: Previous experience working in a planning environment, preferably in a customer-facing role.
  • Skills: Excellent communication and organizational skills, ability to multitask, and good IT skills.
  • Personal Qualities: Ability to work under pressure, good timekeeping skills, and a strong attention to detail.

What We Offer:

  • Competitive Salary: £26k - £30k per annum.
  • Full-Time Position: 40 hours per week, Monday to Friday, 8:30 - 17:30.
  • Office-Based Location: Shepperton.