Head of Studio Operations
3 weeks ago
The Head of Client Services is a key role within Pinewood Studios Group, responsible for delivering exceptional customer experiences across our studios. This position requires a strong leader who can inspire and motivate their team to deliver friendly and efficient service to a consistently high standard.
Key Responsibilities:- Oversee the front of house services and day-to-day communication for studio customers, users, and visitors.
- Manage the customer services helpdesk, providing a warm and responsive service via telephone and email.
- Coordinate car parking provision, projecting future parking needs and planning for closures and dedicated usage.
- Manage the mailroom service, determining what services are provided and ensuring accurate records and recharging against customer accounts.
- Oversee the contract, service, and performance management of the Catering Master Service Agreements.
- Coordinate with security for day-to-day matters and ensure a joined-up customer experience in reception.
- Manage the Studio key suite, including completing regular audits and procuring new lock and keys.
- Develop and implement process improvements to drive positive change and structural improvements in customer experience.
- Previous operational experience in Facilities Management or equivalent customer-facing operation.
- Experience working in a management or supervisor position within the FM sector.
- Knowledge of commercial and performance contract management.
- Strong leadership skills, with the ability to motivate and drive performance through their teams.
- Desire and ability to engage in continued professional development.
- Discretionary annual bonus of up to 15% of salary based on Company and individual performance.
- 25 days' holiday as standard, with the option to buy 3 additional days.
- Pension scheme with 5% employer contribution and 3% minimum employee contribution.
- Comprehensive private medical healthcare, including cover for pre-existing conditions, dental, and optical cover.
- Life assurance of 4 x annual salary.
- Two volunteering days allowance per year for our local communities.
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Head of Studio Operations
3 weeks ago
Shepperton, Surrey, United Kingdom Pinewood Studios Group Full timeJob Title: Head of Client ServicesThe Head of Client Services is a key role within Pinewood Studios Group, responsible for delivering exceptional customer experiences across our studios. Reporting directly to the General Manager, this position oversees all front-of-house services and day-to-day communication for studio customers, users, and visitors.Key...
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Head of Studio Operations
3 weeks ago
Shepperton, Surrey, United Kingdom Pinewood Studios Group Full timeJob Title: Head of Client ServicesThe Head of Client Services is a key role within Pinewood Studios Group, responsible for delivering exceptional customer experiences across our studios. Reporting directly to the General Manager, this position oversees all front-of-house services and day-to-day communication for studio customers, users, and visitors.Key...
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Head of Studio Operations
2 weeks ago
Shepperton, Surrey, United Kingdom Pinewood Studios Group Full timeJob DescriptionThe Head of Studio Services is a key role within Pinewood Studios Group, responsible for delivering exceptional customer experiences across our studios. This includes managing front-of-house services, day-to-day communication, and overseeing key touchpoints of the customer journey.Key ResponsibilitiesLead a team to deliver friendly and...
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Senior Culinary Specialist
4 weeks ago
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Senior Culinary Specialist
4 weeks ago
Shepperton, Surrey, United Kingdom WSH Group Full timeJob Title: Chef De PartieCompany DescriptionChef De PartiePrestigious Movie Studios in Shepperton Brand new facilityUp to £30,000Benefits:28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks' enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke...
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Executive Culinary Director
7 days ago
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Post Production Operations Supervisor
5 months ago
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Operations Coordinator
5 months ago
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Executive Culinary Director
2 days ago
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General Assistant
4 months ago
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Fire Safety Officer
5 months ago
Shepperton, United Kingdom Pinewood Studios Group Full time**Role summary** The Fire Safety Officer reports directly to the Group Fire Safety Manager and assists the Head of Health, Safety, Fire and Compliance as a fire safety advisor to the Pinewood Group in assisting the management of all aspects of fire prevention and protection across all Pinewood sites. The role is responsible for providing advice and guidance...