Deputy General Manager

1 month ago

Oxford, United Kingdom Flow Sports Personnel Ltd Full time
Job Title: Deputy General Manager

Are you a motivated and ambitious manager looking for a challenging role where you will take accountability for the centre in the absence of the General Manager?

We are seeking a Deputy General Manager to join our team at Flow Sports Personnel Ltd. As a Deputy General Manager, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

  • a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
  • evidence of delivering on financial targets, driving business and sales
  • a passion for people including experience of coaching and developing your team
  • be fanatical about customer service
  • have ambition for success
  • be willing to work nights and weekends

In return, you'll get:

  • an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
  • 40-hour contract, plus additional pay for any extra shifts you work
  • the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
  • 50% off food when you are working
  • optional pension plan
  • 28 days holiday
  • earn additional days holiday with length of service, up to five days
  • one in four weekends off
  • ongoing training and development, with the opportunity to fast track your career
  • free bowling / golf game vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • access to our clients Employee Assistance Programme (EAP) for you and your family
  • well-being training to support you in the workplace
  • opportunity to join the healthcare cash plan
  • financial long service awards
  • a £15 donation to Barnardo's when you complete your induction
  • enhanced maternity, paternity, adoption, and shared parental leave benefits
  • flexible working, allowing you to have the perfect work life blend

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