Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated individual to join our Customer Services team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering an exceptional customer experience, providing accurate and timely information, and promoting service excellence in all aspects of your work.
Key Responsibilities- Provide high-quality customer service through various communication channels, including face-to-face, telephone, email, and written correspondence.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Develop and maintain a thorough knowledge of Torbay Council's services and policies.
- Contribute to the development and implementation of customer service initiatives and improvements.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications and ability to learn new systems quickly.
- Commitment to delivering high-quality customer service and promoting service excellence.
Torbay Council offers a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive and inclusive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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