Service Advisor
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Establish and maintain strong relationships with customers, understanding their needs and preferences.
- Provide expert advice and guidance on vehicle maintenance and repairs, ensuring customers are fully informed and satisfied with the service.
- Manage customer expectations, communicating effectively and promptly to resolve any issues or concerns.
- Work closely with the service team to ensure efficient and effective vehicle maintenance and repairs.
- Contribute to the development and implementation of customer service strategies, ensuring high levels of customer satisfaction and loyalty.
Requirements
- Previous customer service experience, preferably in a retail or automotive environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficiency in CRM systems and other technical tools, with a willingness to learn and adapt to new systems and processes.
About Us
Marshall Motor Group is a leading automotive retailer, representing a range of prestigious brands and operating across the UK. We are committed to delivering exceptional customer service and providing a positive experience for our clients. As a Service Advisor, you will be part of a dynamic and supportive team, working together to achieve our goals and exceed customer expectations.
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