Service Operations Manager

3 weeks ago


Uxbridge Greater London, United Kingdom Petit Forestier UK Limited Full time
Service Operations Manager

Competitive Salary: Based on experience

Employment Type: Permanent / Full-time

Working Hours: Monday to Friday, 45 hours per week, 7:30 am to 4:00 pm

Immediate Start Available

Petit Forestier UK Limited, a global leader in refrigerated commercial transportation, is seeking a dedicated Service Operations Manager to oversee and support our workshop and mobile technicians at our West London depot.


Benefits:
  • 25 days of annual leave, in addition to bank holidays
  • Birthday Leave
  • Increased holiday entitlement for long service (up to 30 days)
  • Company pension scheme
  • Group life assurance program
  • Access to various health and wellbeing services, savings, and discount perks
  • Employee referral program with rewards up to £500 (before tax)
  • Ongoing technical training and professional development

Role Overview:

Reporting directly to the Depot General Manager and Regional Fleet Engineer, the Service Operations Manager will proactively manage our busy service, repair, and maintenance workshop for our customer-operated vehicle fleet.


This role encompasses overall responsibility for cost management, maintenance standards, health and safety compliance, security, and effective workforce planning.


The Service Operations Manager will play a crucial role in delivering operational excellence to our clients, focusing on building strong relationships and managing their needs, expectations, and contractual agreements.


Key Responsibilities:
  • Workshop Management: Oversee and organize daily workshop operations, addressing any deviations while leading and motivating the team to ensure efficiency.
  • Customer Relations: Manage workshop quotes and invoicing processes.
  • Financial Oversight: Monitor and implement pricing structures for services offered, both retail and customer-based.
  • Performance Metrics: Develop internal performance measures, budgets, and operational targets to ensure optimal service delivery and business results.
  • Supplier Liaison: Collaborate with third parties, including inspection bodies and equipment suppliers, ensuring procurement aligns with business needs.
  • Continuous Improvement: Identify and implement systems to enhance technical knowledge and operational efficiency through employee training and technology procurement.
  • Compliance Management: Ensure the workshop adheres to all relevant accreditation standards, health and safety regulations, and quality control measures.

The ideal candidate will have a strong background in vehicle maintenance and workshop management, with proven experience in leading a team of technicians and service advisors. Key qualifications include:

  • Demonstrated mechanical expertise supported by formal qualifications
  • A focus on maximizing customer satisfaction and business performance
  • A successful track record in a Heavy Goods Vehicle Workshop or similar environment
  • Proficiency in Microsoft Office applications
  • A full, clean UK driving license

To express interest in the Service Operations Manager position, please submit your CV for consideration.



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