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Software Support Specialist

2 months ago

Crowborough, East Sussex, United Kingdom Jago Consultants Full time

Job Summary:

We are seeking a highly skilled and motivated Software Support Specialist to join our IT Support Team at Jago Consultants. As a key member of our team, you will provide technical assistance to our customers, ensuring they receive the best possible support for our bespoke business management software systems.

Key Responsibilities:

  • Provide remote technical assistance to customers via phone, email, and on-site visits
  • Administer and maintain SQL databases to ensure optimal performance
  • Configure and troubleshoot desktop PCs, servers, and network infrastructure
  • Implement and manage client, server, and network security measures
  • Configure and support multi-site LAN, WAN, and VoIP networks
  • Provide technical support for our bespoke eCommerce platform

Requirements:

  • Valid driving license and access to a vehicle
  • Ability to learn and adapt quickly to new technologies
  • Excellent communication and customer service skills
  • Experience with Microsoft Client/Server environments, Microsoft SQL, and networking technologies
  • Strong passion for learning and technology
  • Occasional overnight stays required for customer visits outside the local area

What We Offer:

  • A competitive salary and excellent career progression opportunities
  • Ongoing training and development to enhance your skills and knowledge