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Receptionist for Emergency Services
3 months ago
Position Overview
The successful candidate will deliver a proficient and thorough reception and administrative service, along with information gathering for the Emergency Services, Acute Medical Unit, outpatient clinics, and Health Records.
This pivotal role serves as a central point of contact for numerous patients, family members, caregivers, and both internal and external professionals engaging with the Trust.
The responsibilities include providing booking and administrative support from the primary reception area or nurses' station within a bustling Emergency Services environment.
This position is a vital component of the multi-disciplinary team and necessitates adaptability and the ability to handle multiple tasks simultaneously.
The individual is expected to operate autonomously, making informed decisions using their initiative.
REGULAR NIGHT SHIFTS ARE A REQUIREMENT FOR THIS POSITION.
Main Responsibilities
Coordinate and deliver administrative support at the nursing base in the Emergency Services for all clinical and nursing personnel.
Manage patient registration and booking, ensuring that all details are accurately recorded and updated promptly. Data integrity is of utmost importance.
Oversee the discharge or admission processing of all patients from the Emergency Services into the Trust's primary patient database.
Ensure that data collection is comprehensive and precise.
Maintain the medical case notes generated by the Emergency Services, ensuring that all pertinent notes, reports, and results are scanned into the patient's electronic record in a timely manner.
About the Organization
Employee Benefits
We provide a variety of benefits to support our workforce, including:
- Access to the NHS Pension Scheme, offering substantial benefits upon retirement, including a lump sum and pension for dependents.
- 27 days of annual leave, increasing to 33 days based on NHS Trust service.
- A generous relocation package of up to 30% of salary (capped at £18k) to assist with relocation expenses for hard-to-fill roles where relocation is necessary.
- A range of paid and unpaid leave options for both emergency and planned absences.
- Confidential support and advice on personal, work, family, and relationship matters, available 24/7 through our Employee Assistance Programme.
- NHS Car Lease scheme and Cycle to Work scheme.
- A comprehensive array of learning and development opportunities.
- Discounts on dining, travel, shopping, entertainment, and financial services from various providers.
For additional information regarding the excellent benefits we offer, please refer to the Trust's dedicated Staff Benefits pages.
Job Responsibilities
A detailed description of the role can be found in the attached document: job description.
Please be aware that if a large number of applications are received, this advertisement may close early.
Working with the Trust
Our organization is guided by values co-developed with our staff: we are compassionate; we are transparent; and we strive for excellence.
These values support our goal of cultivating a diverse workforce that truly reflects our communities. We encourage applications from all individuals and collaborate with our Staff Networks to enhance diversity in our applicant pool. If there are any accommodations we can provide to make the application process more accessible, please reach out.
In our commitment to inclusivity, we will consider requests for flexible working arrangements from the onset of employment. While this may not be feasible for every role, we will endeavor to be supportive where possible. We encourage discussions with the recruiting manager regarding any specific requirements.
Commitment to Armed Forces
We proudly hold the Gold Award from the Defence Employer Recognition Scheme, actively promoting support for all Defence personnel, including assistance with employment applications.
COVID-19 Vaccination Advisory
Our Trust continues to strongly advocate for staff vaccination against COVID-19, as it remains our most effective defense to safeguard our patients, ourselves, and the wider community.
Experience & Knowledge Requirements
Essential
- NVQ Level III or equivalent experience in general administration.
Desirable
- Prior experience in NHS administrative services.
Education, Qualifications, and Training
Essential
- Must possess numeracy and literacy skills, with GCSE grade C or above (or equivalent) in English and Maths.
Desirable
- ECDL or equivalent qualification (or demonstrated working knowledge).
