Deputy Head of Revenues and Benefits Operations

2 days ago

Horncastle, Lincolnshire, United Kingdom PSPS (Public Sector Parnerships Services) Full time
Vacancy Overview

PSPS (Public Sector Partnership Services) is seeking an experienced and ambitious Deputy Head of Revenues and Benefits to lead our dynamic and dedicated operational teams.

Job Summary

The Deputy Head of Revenues and Benefits, Operations is responsible for the leadership, management, and direction of our day-to-day operations, delivering:

  • Council Tax
  • Business Rates
  • Housing Benefit and Council Tax Support
  • Sundry Debtor and Housing Benefit overpayment recovery

As part of the Senior Management Team, the Deputy Head of Revenues and Benefits, Operations will play a major role in helping to define and lead future strategy and development of the service and for managing change to achieve maximum benefits whilst delivering high performance standards.

Key Responsibilities
  • Lead and manage the Revenues and Benefits service, ensuring the delivery of high-quality services to our customers
  • Develop and implement strategies to improve service efficiency and effectiveness
  • Manage and develop a team of staff, providing coaching, mentoring, and training to ensure they have the skills and knowledge required to deliver excellent service
  • Work closely with other departments to ensure seamless service delivery and to identify opportunities for improvement
  • Monitor and report on service performance, identifying areas for improvement and implementing changes as necessary
What We Offer
  • Competitive salary of £51k
  • Health Care Plan
  • Travel Allowance
  • Agile Working policy
  • Local Government Pension Scheme
  • 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral
  • Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives
About PSPS

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer. PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious, or sexual orientation.

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