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Retail Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Retail Operations Manager to join our team at the British Red Cross. As an Assistant Shop Manager, you will play a key role in running a profitable and customer-focused shop, collaborating with the shop manager to achieve this goal.
Key Responsibilities:
- Collaborate with the shop manager to develop and implement retail strategies that drive sales growth and customer engagement.
- Oversee the day-to-day operations of the shop, including managing a team of volunteers and ensuring excellent customer service.
- Work closely with the regional retail manager to identify opportunities for improvement and implement changes to drive business results.
- Develop and maintain strong relationships with local community groups and stakeholders to promote the shop and its services.
Requirements:
- Proven experience in a retail management role, with a strong track record of driving sales growth and improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team of volunteers.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work flexibly and adapt to changing priorities and deadlines.
What We Offer:
- A competitive salary and benefits package, including 36 days annual leave and a contributory pension scheme.
- Opportunities for career development and progression, with a wide range of training and development programs available.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Access to a range of employee benefits, including a cycle-to-work scheme and a season ticket loan.
