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Operations Manager

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Volvo Car Germany GmbH Full time
About the Role

We are seeking a highly skilled Business Development Consultant to join our team at Volvo Car Germany GmbH. As a key member of our sales team, you will be responsible for providing a premium quotation and order take experience via a direct online procurement platform to the UK leasing industry.

Key Responsibilities
  1. Build Rapport with Customers

Establish strong relationships with leasing company order teams, ensuring a courteous, professional, and advisory service that meets the needs of our customers.

  1. Respond to Enquiries

Respond to all enquiries via telephone, email, and system messaging capabilities, with the aim of converting a quotation into an order.

  1. Contribute to Process Improvement

Proactively contribute ideas and suggestions for improving our customer's experience and our processes, ensuring a seamless omni-channel customer journey.

  1. Manage Incoming Fleet Sales Quotations

Manage the allocated incoming fleet sales quotations and orders, providing accurate and consistent pricing, specification, lead time, and availability queries, where possible.

  1. Collaborate with Retailer Network

Work collaboratively with our retailer network to create a seamless omni-channel customer journey and ensure full support of the delivery stage.

  1. Develop Relationships with Leasing Partners

Develop and maintain good relationships with leasing partners, retailer network, finance, and the B2B Operations team, ensuring a premium service is provided to our customers.

  1. Own the Relationship with Leasing Companies

Owning the relationship with your respective Leasing Companies to understand their end-user accounts and create a single point of contact approach.

  1. Develop and Maintain Good Relationships

Develop and maintain good relationships with leasing partners, retailer network, finance, and the B2B Operations team, ensuring a premium service is provided to our customers.

Requirements
  1. Maths and English Qualifications

Qualified in Maths and English to GCSE level or equivalent.

  1. Microsoft Office Skills

Proficient in the use of Microsoft Office, e.g. Excel, Word, Outlook.

What We Offer
  • Competitive Salary

£25,000 - £26,500, with a discretionary, performance-related bonus scheme that rewards you for helping us achieve our goals.

  • Hybrid Working

Hybrid working in our agile, state of the art offices or from home when convenient for you and your family.

  • Flexible Working

Everyday flexible working Monday-Friday, 7am-7pm, depending on business needs.

  • Generous Holiday Allowance

28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days.

  • Work from Anywhere Policy

15 days' work from anywhere in the world policy.

  • Enhanced Parental Leave

24 weeks enhanced and flexible parental leave for all employees, regardless of gender, up to a child's 3rd birthday.

  • Pension Contribution

Matched pension contribution up to 5%.

  • Wellbeing Benefits

Wellbeing benefits such as Health Cash Plan, and Life Assurance.

  • Volunteering Days

2 paid volunteering / charity days per year.

  • Employee Lease Car Scheme

Access to our preferential employee lease car scheme for you and your family.

  • Onsite Electrical Charging

Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.

  • Flexible Benefits Platform

A set salary sacrifice spend limit, refreshed every tax year, for you to choose from multiple services and products to suit your lifestyle, while saving on tax and NI within our extensive flexible benefits platform.

  • Discounted Shopping Site

Discounted shopping site with 100s of brands and online retailers.