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Customer Service Representatives
2 months ago
About the Role
We are seeking several Customer Service Advisors to join our team at Pertemps Bristol Commercial in North Bristol. As a key member of our customer-facing team, you will be responsible for providing exceptional customer care and serving as the primary point of contact between our customers and our workshop.
Main Responsibilities
- Provide outstanding customer service, addressing customer inquiries and concerns in a professional and courteous manner.
- Inform and consult customers on vehicle servicing, keeping them updated at every stage and addressing any questions or concerns.
- Liaise with technicians and workshop control to monitor vehicle statuses and ensure timely completion.
- Offer expert advice on our products and services to enhance the customer experience.
Requirements
- Excellent organisational and administrative skills.
- Strong attention to detail.
- A customer service background is beneficial for delivering high levels of customer satisfaction in a busy, demanding environment.
- Knowledge of Kerridge would be advantageous but is not essential.
Benefits
- Enhanced holiday entitlement, including bank holidays.
- Industry-leading maternity, paternity, and adoption pay.
- Opportunities for growth and advancement.
- Long service recognition, acknowledged every 5 years.
- Discounted car schemes.
- High street discounts.
- Discounted gym memberships.
- Cycle to work scheme.
- One paid day for voluntary/community work per year.