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Welfare Benefits Advisor

2 months ago

London, United Kingdom Age UK East London Full time
Job Title: Welfare Benefits Advisor

We are seeking a highly skilled Welfare Benefits Advisor to join our team at Age UK East London. As a key member of our information and advice team, you will play a vital role in supporting thousands of people to maximize their income, challenge bad decisions, and ensure they understand their rights and entitlements.

Key Responsibilities:
  • Provide high-quality, independent advice and casework support to adults across East London.
  • Maintain accurate case records in line with all relevant legislation and quality assurance benchmarks.
  • Conduct welfare benefit calculations and advise accurately on entitlements.
  • Support people to understand their rights and challenge decisions made against them, such as welfare benefit appeals to first-tier tribunal.
  • Deliver a holistic, person-centered, and strength-based service focused on independence and wellbeing.
  • Support service data input to support the service with evaluation and monitoring KPIs.
  • Keep up-to-date knowledge of welfare benefit, housing, and social care policy and legislation.
  • Support the service to be flexible and responsive to change and community need.
  • Train and mentor volunteers.
Requirements:
  • Minimum of 18 months' experience of providing welfare advice in a paid or voluntary setting.
  • Essential qualifications include NVQ Level 3 Advice & Guidance or equivalent.
  • Expert knowledge and understanding of social welfare rights and all relevant legislation/areas of law.
  • Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
What We Offer:
  • A competitive salary between £31,930 and £35,020 pa pro rata for part-time.
  • 5% employer pension contribution.
  • 25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays.
  • Opportunities for flexible working, including reduced hours and other flexible working arrangements.
  • A comprehensive training and development program.
  • A supportive and inclusive work environment.