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Digital Transformation Specialist

2 months ago


Chelmsford, Essex, United Kingdom CHP Full time
About the Role

We are seeking a highly motivated and detail-oriented Digital Transformation Specialist to join our team at CHP. As a Digital Transformation Specialist, you will play a key role in driving business process improvements and implementing digital solutions to enhance our customer experience.

Key Responsibilities
  • Business Process Improvement: Collaborate with senior business teams to identify areas for improvement and develop strategies to increase operational efficiency.
  • Digital Solution Implementation: Assist in the design and implementation of digital solutions, including case management, online services, customer relationship management, and robotics process automation.
  • Stakeholder Engagement: Work closely with stakeholders to elicit accurate and measurable requirements, and deliver business change iteratively.
  • Process Mapping: Create detailed process maps to identify inefficiencies and areas for improvement.
  • Collaboration and Communication: Utilize collaboration tools such as Visio, Mock Flow, and Miro to facilitate communication and collaboration with team members.
Requirements
  • Strong Communication Skills: Possess excellent communication, influencing, and negotiating skills to effectively engage with stakeholders.
  • Adaptability and Flexibility: Be adaptable to a changing environment and able to resolve conflicting priorities.
  • Business Acumen: Possess a strong understanding of business operations and be able to analyze complex business problems.
  • Technical Skills: Familiarity with digital tools and technologies, including case management, online services, and customer relationship management systems.
  • Education and Qualifications: Studying towards a formal BA qualification or equivalent experience.
What We Offer
  • Competitive Salary: £25,000 per annum.
  • Learning and Development Opportunities: Access to training and development programs to enhance your skills and knowledge.
  • Hybrid Working Policy: Flexible working arrangements to support work-life balance.
  • Employee Benefits: Comprehensive benefits package, including healthcare cash plan, employee assistance program, and pension scheme.