UX Design Lead

2 weeks ago

Hatfield, Hertfordshire, United Kingdom Ocado Group Full time
About the Role

We are seeking a pioneering UX Design Lead to lead the introduction of UX and UX ways of working into Ocado Logistics Technology Product (OLTP). This 12-month secondment is designed to showcase how introducing UX into the department can help underpin OLTP's requirement to become more user-focused; merging user and business needs.

Key Responsibilities
  • Establish UX and UX Ways of Working: Develop and implement strategies for establishing and growing UX and UX ways of working within the department, including defining processes, and workflows.
  • Collaborate with Stakeholders: Collaborate with stakeholders to set up the infrastructure and tools necessary for efficient UX operations.
  • Delivery-Focused Approach: Have a flexible delivery-focused approach and liaise with Head of Product / Group Product Manager to understand and align effort with roadmap objectives/deadlines and UX priorities.
  • Validate Designs: Work closely with Product teams to validate designs with end users & produce clear UX recommendations that align with stream goals.
  • Contribute to UX Deliverables: Contributes to UX deliverables that meet user & product stream missions / objectives.
  • System Usability: Considers system usability when designing to ensure continuous and commercially sound improvements.
  • Analyse Data: Analyse quantitative and qualitative data to understand insights into user behaviour.
  • Research Methods: Alongside the UXR, use research methods to improve understanding (e.g. surveys) with the support of UX and Product team colleagues.
  • Customer Journey Flows: Use customer journey flows, empathy maps and personas to understand end-to-end services, different actors and primary user scenarios & needs.
  • Collaborate with UX Designers: Work alongside other UX Designers and Product teams to explore multiple approaches to a problem and embrace iteration to improve designs in line with team deadlines.
  • User Context: Understand the diversity of users and consider user context in all interaction designs.
  • Challenge Ideas: Challenge ideas/problems & validate solutions using data & insights from end users, retailers & stakeholders.
  • Information Architecture: Consider user & business needs in understanding effectiveness of, and making simple improvements to existing Information Architecture structures.
  • Low-Fidelity Prototypes: Create low-fidelity prototypes (paper/basic digital) to translate ideas into interactions and to demonstrate ideas.
Requirements
  • High-Performing UX and Product Teams: You contribute to being part of a high-performing UX and Product teams when working alongside product & engineering.
  • Flexibility and Adaptability: You are flexible and adapt to changing business needs and can prioritise work effectively.
  • Self-Management and Organisation: You are self-managing, organised and able to plan, track and deliver your work on time and to a high standard.
  • Bias for Action and Collaboration: You have a bias for action, collaboration and optimism so that people will always want to have you in their teams.
  • Data Analysis and Visualisation: You are comfortable with processing and visualising data to help create insight, solve problems and inform recommendations.
  • Logical Approach: You are logical and take a structured approach even when there is ambiguity.
  • Strong Communication Skills: You have strong written and verbal communication skills with a good emphasis on careful listening.
  • Strive for Greatness: You don't settle for good enough, you strive for great in every aspect of your work.
  • Knowledge Sharing: You share knowledge with others internally.
Experience
  • Proven UX Design Experience: Proven experience as a UX designer, with a strong portfolio showcasing successful design projects and exposure to collaborating on UX Research projects.
  • Mixed Teams Experience: Knowledge of working with mixed teams / functional areas, including product management, engineering, UX/UI.
  • Project Management: Proven ability to plan, manage, track and deliver on commitments.
  • Intellectual Rigour: Intellectual rigour, possesses relevant abilities & is able to pick up new skills quickly.
  • Teamwork and Autonomy: Ability to work in a team effectively and / or work autonomously.
  • Prioritisation: Ability prioritise in a fast-paced environment.
  • Design and Technology: Exposure to working with design and technology teams.
  • Capturing Business Needs: Capturing business needs and user requirements to support product realisation.

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