Senior Service Designer

2 months ago

London, Greater London, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly skilled Senior Service Designer to join our team at NEC Software Solutions. As a key member of our Service Design team, you will be responsible for creating end-to-end, evidence-based designs for services that are inclusive, accessible, and planet-friendly.

Key Responsibilities
  • Project Leadership: Lead multidisciplinary teams and clients in the pursuit of inclusive, accessible, and planet-friendly services.
  • Team Support and Management: Inspire and line manage team members, including overseeing appraisals and professional development.
  • Practice Development: Help define the way our disciplines work together and progress the way NEC Digital Studio does inclusive, sustainable design.
  • New Business Development: Support NEC Digital Studio in finding and winning work by spotting opportunities with clients and helping with proposals and pitches.
What You'll Do
  • Research: Work with user researchers to uncover and articulate the key factors affecting the service and its use.
  • User-Centered Journeys and Experiences: Choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client's strategic vision.
  • Facilitation: Lead teams to design and deliver engaging and effective workshops.
  • Written Communication: Guide teams on the most appropriate written formats and structures for each project.
  • Recommendation and Implementation: Work with stakeholders to identify what change is possible and how to bring it about.
What We Offer
  • Hybrid Working: 50% attendance in our studios, with occasional travel related to projects.
  • Professional Development: Opportunities to broaden your skills by working closely with members of the User Research and Digital teams.
  • Support and Wellbeing: Supported by more senior members of the Service Design team, who will look after your wellbeing, help you set goals and objectives, and provide feedback to help you grow.
Requirements
  • Pre-Existing Right to Work: Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
  • DBS Check: Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

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