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Service Delivery Manager
2 months ago
Job Title: Service Delivery Manager - Financial Services Expert
Job Summary:
Fruition IT is seeking an experienced Service Delivery Manager to join a leading finance company on a contract basis. As a key member of our team, you will be responsible for managing relationships with critical third-party suppliers, ensuring compliance with banking regulations and enhancing operational resilience.
Key Responsibilities:
- Manage and oversee critical third-party supplier relationships, ensuring compliance with banking regulations and industry standards.
- Develop and implement exit plans to maintain operational resilience, especially when managing supplier stress situations.
- Support the business in evaluating and potentially ending supplier relationships where necessary.
- Collaborate with cross-functional teams to ensure seamless supplier management and minimize disruptions to business operations.
Requirements:
- Proven experience as a Service Delivery Manager (or similar) within financial services, with a strong understanding of ITIL processes and regulatory requirements in banking.
- Experience in managing supplier relationships with a focus on operational resilience, with a proven track record of delivering results in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders, including suppliers, internal teams, and senior management.
About Fruition IT:
Fruition IT is a leading provider of IT services to the finance sector. We pride ourselves on delivering high-quality solutions that meet the evolving needs of our clients. Our team is passionate about delivering exceptional results and building long-term relationships with our clients.
