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Sales Support Coordinator

2 months ago

London, Greater London, United Kingdom ONNEC Group Full time

ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience, and a team of 800+ global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere.

From structured cabling to managed services, our end-to-end services provide infrastructure that can be completely relied upon. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace.

The Sales Support Administrator will play a crucial role in supporting Onnec's sales team to ensure smooth operations and efficient processes such as:

  • Assisting the Sales Operations Manager in supporting the Pre-Sales & Sales Teams by providing administrative support for Tender and Proposal preparation stages of the Bid Process through to Opportunity being Won or Lost.

Key Responsibilities:

  • Apply organizational and office management skills to support the Pre-Sales & Sales Team in ensuring the smooth running of Pre-Sales & Sales Office functions.
  • Provide a professional and helpful service to internal staff, supporting and encouraging their usage of office systems, and provide additional administrative assistance when appropriate.
  • Work within the Services Support arena to ensure customer contracts are up to date and the information accurately reflects the contract.
  • Process Sales Orders for the company, so Sales reports can be compiled.
  • Manage the transition of a small opportunity from Sales to the Operational arena and onwards to project completion.
  • Assist the Sales Operations Manager in all projects as required.
  • Be the first point of contact for incoming telephone calls for the Pre-Sales / Sales Departments.
  • General office administration consisting of photocopying, scanning, shredding.
  • Assist (in times of absence) in various management tasks including production of monthly Pre-Sales/Sales Reports and Internal Communications.
  • Inputting information into a CRM database.
  • Assisting the Pre-Sales/Sales team to ensure adherence to processes and procedures.
  • Understanding commercial sensitivity when dealing with customers and applying a commercial attitude in a reasonable manner.
  • Adhere to CRM Procedures as a basis to facilitate business processes.
  • Assist in the coordination of day-to-day system functionality, advocating appropriate use, while highlighting any non-compliance to the Sales Operations Manager.
  • Maintain the accuracy of the company database, ensuring the integrity of the data used as a marketing and telemarketing tool.

Requirements:

  • Computer literate.
  • Use of Microsoft products, especially a good working knowledge of Word, Excel, and PowerPoint.
  • Flexible approach.