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Customer Experience Specialist
2 months ago
Exciting Opportunity in Property Management
Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a skilled Customer Experience Specialist to join our team.
Key Responsibilities:
- Provide exceptional customer service via various communication channels, addressing and resolving customer inquiries and issues promptly.
- Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
- Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
- Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
- Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
- Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
- Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
- Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
- Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.
- Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people's lives.
Why Rendall & Rittner:
- Award-Winning: Join a respected and celebrated company known for delivering first-class property management services.
- Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
- Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
- Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
- Health and Well-being: Benefit from Private Medical Insurance, Life Assurance, and enhanced Maternity and Paternity leave.
- Time Off: Enjoy 25 days of holiday plus national holidays.
- Rest and Recuperation: Paid sabbaticals as a loyalty bonus.
- Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
- Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
- Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
