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Costa Team Leader

2 months ago

Bristol, Bristol, United Kingdom One Retail Full time
About the Role

We are seeking a highly skilled and experienced Retail Team Supervisor to join our team at One Retail. As a Costa Team Leader, you will play a key role in ensuring the smooth operation of our retail stores, providing exceptional customer service, and leading a team of retail staff.

Key Responsibilities
  • Store Operations: Ensure all deliveries are checked and stored promptly and correctly, maintaining a high standard of quality and efficiency.
  • Team Leadership: Supervise a small team, creating a positive and supportive work environment that fosters growth and development.
  • Customer Service: Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.
  • Inventory Management: Place orders for stock to maintain optimal inventory levels, ensuring that products are available to meet customer demand.
  • Health and Safety: Comply with all health and safety regulations, maintaining a safe and secure work environment for employees and customers.
Requirements
  • Experience: Previous experience in a retail or customer-facing role, with a proven track record of leadership and team management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with employees, customers, and other stakeholders.
  • Customer Focus: A customer-centric approach, with a focus on delivering exceptional customer service and ensuring customer satisfaction.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire a team to achieve their best.
  • Problem-Solving: Ability to analyze problems and develop effective solutions, with a focus on continuous improvement.
About One Retail

One Retail is a leading retail company that is committed to delivering exceptional customer experiences and driving business growth. We are a dynamic and innovative company that values our employees and provides opportunities for career development and advancement.