Fleet Operations Coordinator

3 days ago

Redditch, Worcestershire, United Kingdom Halfords Full time
Fleet Support Executive Job Description

We are seeking a highly skilled and customer-focused Fleet Support Executive to join our team at Halfords. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Job Purpose

The primary objective of this role is to provide high-quality customer service and support to our customers, resolving issues efficiently and effectively. You will be responsible for managing fleet and warranty enquiries, working closely with our operations network and customers to ensure seamless communication and resolution.

Key Responsibilities
  • Proactively respond to customer enquiries, providing timely and accurate solutions to their queries.
  • Manage fleet and warranty bookings, confirmations, and cancellations, ensuring all processes are followed.
  • Provide exceptional customer service, maintaining a professional and courteous demeanor at all times.
  • Investigate and resolve customer complaints, escalating issues to relevant departments as necessary.
  • Conduct analysis and reporting on key information, identifying trends and working with technical teams to find solutions.
  • Effectively manage fleet and warranty complaints and escalations, presenting a confident and professional approach.
  • Collaborate with internal departments to identify and resolve issues, ensuring seamless communication and resolution.
  • Provide general departmental and administrative support to the fleet and customer service teams.
What We Offer

At Halfords, we are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds. We offer a supportive and dynamic work environment, with opportunities for growth and development.

We are looking for a talented and motivated individual who shares our values and is passionate about delivering exceptional customer service. If you are a team player with excellent communication skills and a customer-focused approach, we would love to hear from you.

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