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Head of Commercial Claims Management

2 months ago

London, Greater London, United Kingdom Gallagher Full time

Job Overview:

Introduction

Join Gallagher's esteemed global brokerage team and immerse yourself in a dynamic environment where problem-solving meets risk management. Our diverse team is committed to excellence, and as a key player, you will shape the future of protection for businesses, empowering their aspirations and fostering a legacy of trust.

We recognize that every candidate possesses unique qualities, and we encourage you to consider this opportunity even if you feel you may not meet every requirement.

Position Summary

We are on the lookout for a full-time Head of Commercial Claims Management. The successful applicant will lead the Claims Team, ensuring that Gallagher clients receive exceptional claims service and advocacy. Reporting to the VP Claims, this role is pivotal in maintaining and surpassing the service standards of our Claims division. Your integrity and positive outlook will be essential in collaborating with our diverse team.

Work Environment: Hybrid (Agile) – At Gallagher, we enjoy the flexibility of remote work while also valuing in-person collaboration.

Your Impact:

  1. Provide leadership and mentorship to Claims Specialists, Advocates, and Associates.
  2. Analyze and discuss new claims from large Commercial Insurance clients, focusing on policy wording.
  3. Offer professional claims counseling to insured parties as needed.
  4. Advocate for clients on complex claims with insurers.
  5. Support Claim Advocates in reviewing policy coverages and advocacy efforts.
  6. Lead client meetings in collaboration with the Client Solutions Team.
  7. Build relationships with Gallagher insurers' Claims Management Teams and adjusters.
  8. Establish partnerships with key service providers, including restoration companies and law firms.
  9. Maintain and update client files using Broker Management Systems.
  10. Communicate with adjusters and insured parties regarding open claims.
  11. Facilitate negotiations between insured parties and insurance carriers during settlements.
  12. Participate in seminars and educational activities to enhance product knowledge and expertise.

Qualifications:

  1. RIBO license or the ability to obtain one upon starting the role is essential.
  2. Experience in Claims Adjusting or as a Commercial Broker with Claims Advocacy is required.
  3. Knowledge of non-profit, program, or manufacturing claims is advantageous.
  4. Experience in team management or leadership is a plus.
  5. CAIB, CIP, or CRM designations are beneficial.
  6. Strong verbal and written communication skills are necessary.
  7. Excellent organizational and time management abilities are required.
  8. High attention to detail and accuracy is crucial.
  9. Ability to manage multiple tasks and deadlines effectively.
  10. Proficiency in Microsoft Office applications is expected.
  11. Experience with Broker Management or electronic filing software is a plus.

Compensation and Benefits:

In addition to a competitive salary, Gallagher offers a comprehensive benefits package tailored to your needs:

  1. Flexible medical and dental coverage.
  2. Life, Dependent Life, and AD&D Insurance options.
  3. Retirement savings plans, including RRSP with company matching.
  4. Employee Stock Purchase Plan.

Additional Benefits Include:

  1. Reimbursement for educational expenses.
  2. Employee assistance programs.
  3. Discounted gym memberships.
  4. Flexible work arrangements.
  5. Paid sick and personal days.
  6. Paid Time Off for volunteering.
  7. Recognition programs for employee education.
  8. Referral bonus programs.
  9. LifeWorks Employee Assistance Program.
  10. Matching Gift Program.

Commitment to Inclusion and Diversity:

Gallagher is dedicated to fostering an inclusive and diverse workplace. We believe that our varied identities and experiences enhance our ability to serve our clients and communities effectively. We are an equal opportunity employer and encourage applications from individuals of all backgrounds.

Gallagher is committed to providing equal employment opportunities and prohibits discrimination based on any protected characteristics. We also make reasonable accommodations for qualified individuals with disabilities.