Automotive Claims Specialist

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Automotive Claims Specialist

Location: Leicester - Hybrid working

Location: Bexhill - Hybrid working

Employment Type: Full-time, Monday - Friday 09:00 - 17:30 (No Weekends)

Salary: £23,500

Hastings Direct is on the lookout for a dedicated Automotive Claims Specialist to enhance our team. In this pivotal role, you will be an integral part of a vibrant department focused on assisting clients involved in vehicular incidents. Your responsibilities will encompass:

  • Overseeing a portfolio of clients' total loss or repair claims.
  • Engaging in communication with both internal and external stakeholders.
  • Delivering exceptional customer service with empathy and understanding during critical times, while ensuring clear expectations and regular updates throughout the claims journey.
  • Validating claims and insurance policies.
  • Maintaining precise record-keeping, reserves, and a proactive diary system to facilitate timely case reviews.
  • Meeting departmental and organizational objectives.
  • Exhibiting outstanding customer service with strong verbal and written communication skills.
  • Demonstrating effective active listening capabilities.
  • Utilizing strong negotiation techniques.
  • Taking a proactive approach to your responsibilities.
  • Exhibiting organizational skills with the ability to prioritize tasks effectively.
  • Possessing a natural ability to guide conversations and handle objections.
  • Maintaining a high level of attention to detail.

Join Hastings Direct and become part of a progressive organization that prioritizes its workforce. Enjoy flexible working arrangements, a competitive bonus structure, and a variety of benefits designed to enhance your well-being. We look forward to welcoming you to our team.



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