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IT Service Manager
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IT Service Manager
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IT Service Manager
2 weeks ago
London, Greater London, United Kingdom Post Office Full timeAbout the RoleWe are seeking an experienced IT Service Manager to join our Back Office team, focusing on our Cloud Platforms Systems. As a key member of the team, you will be responsible for ensuring the stability and delivery of our services, leveraging modern technologies to provide an efficient, fit-for-purpose, and cost-effective service.As an IT Service...
Cloud Platform Service Manager
2 months ago
Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield– Hybrid
We are excited to present a pivotal opportunity within our core platforms division for an IT Service Manager dedicated to our Back Office Cloud Platforms Systems. This role is essential in maintaining the stability and delivery of services as the organization leverages modern technologies to provide an efficient, tailored, and cost-effective service.
In this position, you will oversee the comprehensive management of the Back Office IT Cloud Platform service delivery, ensuring high service availability, optimal performance, and mature processes, while collaborating closely with key third-party providers. The services encompass the management of cloud-based applications developed on platforms such as Azure, AWS, Service-Now, Google Cloud, and other native SaaS solutions.
Benefits We OfferAttracting the right talent is crucial for driving the positive changes needed across our organization. In addition to a competitive salary, we provide a robust benefits package that includes:
• 25 days of annual leave that increases with tenure
• Up to 10% on-target bonus potential
• Access to Benenden Healthcare
• Generous pension contributions
• Life assurance
• Income protection after 12 months of service
• Comprehensive support from our employee assistance program and access to our employee benefits platform
• Continuous learning and development opportunities
Our commitment to diversity goes beyond mere words. We actively cultivate an inclusive workplace that values the unique perspectives and contributions of all employees. We believe that Equity, Diversity, and Inclusion are not just essential but fundamental to our success and growth. Our priority is to shape a business that reflects the diverse communities we serve, truly making our organization 'Everybody's Business'. As an equal opportunity employer, we celebrate the differences among our workforce, ensuring our practices demonstrate our dedication to inclusivity and equal representation for all.
As a seasoned IT Service Manager, you will play a vital role in our Back Office team and should possess the following qualifications:
• Proven experience in managing Retail and Regulatory Back-office SaaS applications
• Extensive background in consulting and/or solution architecture within Cloud Data and Analytics applications, Middleware, and integration in a retail context.
• Strong people management skills with the ability to communicate effectively at all levels of the organization.
• Familiarity with ITIL processes and IT service management methodologies
• Demonstrated customer-first mindset and behavior
• Experience across a broad spectrum of internal business functions.
• Understanding of risk management processes
• Commitment to continuous improvement
• Proven track record of effective teamwork and exemplifying team ethics.
• Understanding of the value added to customers and external partners/clients.
• Ability to deliver services in accordance with the agreed contract – experience in third-party management is expected
• Consulting or solution architecture expertise in Cloud technologies and SaaS products such as Azure, AWS, GCP, ServiceNow, Jira-Confluence, SQL, Middleware, and integration is highly desirable.
The Post Office is a trusted community institution. We are relatable and reliable, steeped in tradition while embarking on a transformative journey. Our focus is on the future, working diligently to compete in a digital landscape to provide the personalized experience we have always been proud of – and we need fresh talent to help make this vision a reality.
We seek individuals who are ready to re-imagine our services. Authentic individuals who embrace significant challenges and drive meaningful change. We all share a genuine duty of care for the communities we serve – a purpose that propels us forward, regardless of the circumstances. We are looking for individuals who resonate with this purpose and demonstrate that, now and in the future, the Post Office truly embodies 'Everybody's Business'.
