Presales Solutions Architect

2 weeks ago

Manchester, United Kingdom ConnexAI Full time
Job Description

The Global Contact Centre Industry Transformation

The global contact centre industry is undergoing a rapid transformation, driven by the adoption of cutting-edge technologies like Artificial Intelligence (AI) and Machine Learning (ML). These technologies are becoming the go-to solutions for creating future-ready business models. Gone are the days when customers had to navigate complex phone menus and wait for extended periods. Customers expect and demand better experiences, and that's why our clients trust us to transform customer interactions with cloud-based Contact Centres of tomorrow.

The Role of a Solutions Architect at ConnexAI

Solutions Architects at ConnexAI play a critical role in bridging the gap between sales and technology. Using their technical expertise as a foundation, they help prospective clients understand the benefits and gains that can be delivered by modern, cloud-based customer experiences. This involves working with clients to identify opportunities and develop tailored solutions that meet their unique needs.

Client Range

We work with a diverse range of clients, including enterprise heavyweights across various industries such as retail, travel, utilities, and multinational Business Process Outsourcing (BPO) companies. Our clients are likely to be familiar with our company and its offerings.

Technology and Solution Space

At ConnexAI, we design, build, and manage our own suite of modern cloud-native AI-powered communication technologies. Our Athena AI omnichannel and dialler communications platform provides a single pane of glass for all users, integrating voice, live chat, email, WhatsApp, SMS, Messenger, and social media. Our AI engine 'Athena' is the brains behind much of our technology, from chatbots to speech analytics, real-time call transcription, speech-enabled Interactive Voice Response (IVR), and real-time agent coaching, among other features.

Day-to-Day Responsibilities

  • Working closely with our in-house sales team, product specialists, and delivery teams, you'll own the early customer conversations. This includes:
  • Designing and delivering modern, engaging sales presentations and demos
  • Responding to Requests for Information (RFIs) and Requests for Proposal (RFPs)
  • Scoping integrations, custom flows, and validating integrations
  • Meeting new and existing clients face-to-face and online to explain what is possible and push the boundaries of our products
  • Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders
  • Identifying and responding to suitable opportunities and taking a lead technical role in achieving success

Role Requirements

Absolute Must-Haves:

  • Fast learner, enthusiastic and positive
  • Able to handle multiple opportunities simultaneously and laser-focused on winning the deal
  • Strong experience in omnichannel, dialler, knowledge management, workforce optimisation, and conversational AI
  • Demonstrable advanced knowledge of multiple software applications

Nice Things to Impress With:

  • Contact centre industry experience
  • Generative AI
  • Dialler management
  • Architecture design
  • Networking
  • Hyperscalers
  • Cloud
  • Telecoms

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