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Resource Assistant for Social Services

2 months ago


Cardiff, Cardiff, United Kingdom Brackenberry Full time

Job Summary:

We are seeking a highly organized and detail-oriented individual to support our Social Work team in Cardiff. As a Social Work Resource Assistant, you will play a crucial role in providing administrative support to Social Workers and Managers across Adult Services.

Key Responsibilities:

  • Contact service users or their representatives to notify them of new care packages starting
  • Conduct 4-weekly phone reviews with service users or their representatives following changes to care packages
  • Complete relevant forms and tasks on the Carefirst database and make recommendations to allocated Social Workers
  • Assist with incoming calls from service users or their representatives as part of the duty process, signposting and/or passing on relevant information to Social Workers
  • Support teams and managers with updating, maintaining social work pending/allocation lists and provide statistical information as required

Requirements:

  • Experience of dealing with the public
  • Proficiency in Microsoft Office, including Excel and Outlook
  • Experience of working to legislative/corporate procedures, processes, and guidelines

What We Offer:

  • A 3-month contract with the possibility of extension
  • A competitive hourly rate of £15.48
  • The opportunity to work with a reputable company, Brackenberry Ltd

Disclaimer:

Brackenberry Ltd is an equal opportunities employer and is committed to equality in the workplace. We will interpret your application as permission to submit your CV to this role unless you advise us otherwise.