Retail Operations Manager

3 weeks ago


Lancaster, United Kingdom Lancaster University Full time

Position Overview: The role involves overseeing the operations of a franchised coffee outlet, ensuring a focus on profitability, safety, and exceptional customer service.

Key Responsibilities:

  1. Manage the overall performance of the coffee outlet, implementing strategies for continuous improvement.
  2. Collaborate with senior management to develop and execute an Annual Plan for the outlet.
  3. Handle recruitment, training, and development of staff to build a competent and effective team.
  4. Ensure daily operations align with established budgets and performance targets.
  5. Maintain appropriate inventory levels and pricing strategies in accordance with company policies.
  6. Promote the outlet effectively to enhance visibility and customer engagement.
  7. Uphold high standards of customer service, engaging with patrons to monitor satisfaction and business performance.
  8. Provide timely and relevant management information through EPOS systems.
  9. Oversee cash handling, stock management, promotional activities, and operational procedures.
  10. Ensure compliance with brand standards and objectives within the team.
  11. Perform additional duties as required by the position.

Additional Requirements: A flexible approach to work is essential.



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