Community Support Officer

4 weeks ago

Dalkeith, Midlothian, United Kingdom Meningitis Now Full time
About the Role

We are seeking a highly skilled and compassionate Community Support Officer to join our team at Meningitis Now. As a key member of our support services team, you will play a vital role in providing emotional support and practical information to individuals and families affected by meningitis in Scotland and Northern Ireland.

Key Responsibilities
  • Manage an active caseload, predominantly supporting those living in Scotland and Northern Ireland.
  • Offer a listening ear, emotional support, and practical information to those you support.
  • Respond to new enquiries and referrals within an agreed timeframe.
  • Provide equitable support using a variety of face-to-face, telephone, email, video calls, and social media channels.
  • Identify the support needs of those affected by meningitis.
  • Signpost and refer individuals to services offered by third-party partners and organisations where appropriate.
  • Lead on and organise virtual and face-to-face support events according to the wider operational plan and charity objectives.
  • Support those affected by meningitis to access the charity's support services, such as the Rebuilding Futures Fund, Peer Support Groups, Support Events, and Believe and Achieve Programme.
  • Moderate membership and content of Meningitis Now's online peer support forums, creating a supportive and inclusive environment for members.
  • Work with the Believe and Achieve Programme Co-ordinator to offer joint support to family members when needed.
  • Actively reach out to those who may not be aware of the charity's support services and explain the opportunities available.
  • Build relationships with education, health, and social care professionals and regional partner organisations to encourage awareness of and referrals into our support services.
  • Deliver relevant meningitis and support information to education, health, and social care professionals, family, friends, workplaces, and colleagues to help support people to manage the impact of meningitis.
  • Attend professional meetings where appropriate to help support people.
Requirements
  • Experience of working in a support/social care/healthcare/community outreach position.
  • Experience of working across different agencies, such as health, social work, and education.
  • Experience of working with children, adults, or families in need of support and empowering and motivating them.
  • Experience of working on cross-departmental projects.
  • Experience of organising events face-to-face and/or online.
  • Experience of maintaining accurate case file records.
  • Experience of supporting individuals and families affected by illness, death, or disability.
  • Excellent listening skills and ability to empathise.
  • Diplomacy skills and ability to work in confidence.
  • Excellent service delivery and relationship management.
  • Ability to communicate sensitively and effectively with a diverse range of individuals and organisations.
  • Ability to self-motivate and work on own initiative.
  • Excellent organisation skills, including planning and prioritisation, and an ability to work to multiple deadlines.
  • Excellent IT skills, including use of Microsoft Office packages and social media platforms.
  • Knowledge of relevant codes of practice, child protection, and vulnerable adult protection procedures.
Desirable Selection Criteria
  • Experience of working within the charity/voluntary sector.
  • Knowledge of the services available to the charity's supporters in the designated region.
  • Experience of presentation and public speaking skills.
  • Experience of using a CRM database, e.g. Salesforce.
  • Awareness of the issues facing individuals affected by meningitis.
  • Experience of moderating online peer-support forums.

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