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Client Relations Coordinator

3 months ago

Sutton Coldfield, Birmingham, United Kingdom Faerch Full time
Position Overview

As a Sales Support Specialist, you will facilitate effective communication between Faerch and its clientele, ensuring a seamless flow of information.

Key Responsibilities
  • Provide essential support to Regional Sales Managers, enhancing their operational efficiency.
  • Manage order processing and conduct follow-ups to ensure customer satisfaction.
  • Act as a vital member of the team, delivering exceptional service through daily interactions with customers.
  • Compile and analyze forecasting data and assist in price calculations.
  • Support management with various tasks as required, demonstrating flexibility and initiative.
Qualifications
  • Proven experience in customer service, with a strong ability to build relationships and understand client needs.
  • Advanced IT skills, particularly in Microsoft Office; familiarity with CRM systems and M3 is a plus.
  • Excellent communication skills, both verbal and written.
  • Prior experience in back-office sales roles is advantageous.
  • Strong organizational skills to manage multiple tasks while maintaining attention to detail.
  • A proactive team player with a service-oriented mindset and the ability to communicate effectively at all levels.
Additional Information

Joining Faerch means becoming part of an innovative and inclusive organization that values the contributions of all employees. We believe in equal opportunities, open dialogue, and mutual respect. Our diverse workforce enhances our problem-solving capabilities and drives our collective success.

Benefits
  • Bonus Structure
  • Life Assurance Coverage
  • Pension Plan
  • BUPA Cash Plan
  • 24/7 Employee Assistance Program
  • Cycle to Work Scheme