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Service Delivery Manager

2 months ago

London, Greater London, United Kingdom MTR Elizabeth line Full time
About the Role

MTR Elizabeth line is seeking a highly skilled and experienced Service Delivery Manager to join our Train Service Delivery team. As a key member of our team, you will play a critical role in ensuring the safe and efficient operation of our railway services.

Key Responsibilities
  • Support the running of a safe and punctual railway on a daily basis through liaison with Network Rail, RfLI, and MTR Elizabeth line RCC.
  • Develop and maintain effective working relationships with Senior Service Delivery Officers, Senior Train Service Managers, and Operations Development Managers to review previous day's performance incidents and ensure learnings are shared to mitigate repeat incidents.
  • Coordinate the management of all incidents, accidents, and emergencies affecting the operational railway in liaison with colleagues in Network Rail, RfLI, and internal stakeholders.
  • Support and coordinate the response to all infrastructure and operational incidents, including recovery of normal train service and input to and management of relevant information and communication systems.
Requirements
  • Candidate must have demonstrable experience of customer-focused individual, capable of working outside traditional routines.
  • Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team.
  • Wide experience in passenger train operations.
  • Demonstrable skill in the use of Microsoft Office package and Control specific software.
  • Experience within a control environment, area operations, or infrastructure role.
  • Full understanding of MTR Elizabeth Line train services, customer requirements, and route geography.
  • Knowledge of Train Operating Companies within the route.
  • Geographical knowledge of adjoining Routes.
  • Able to influence others and work under pressure.
  • Problem solver with ability to provide creative solutions.
  • Ability to follow applicable rules and regulations.
Benefits
  • Free zones 1-6 Oyster travel card, for you and another person who lives at the same address.
  • 75% discount on all UK rail travel, and some international services.
  • Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme.
  • Benefits Station: A dedicated online benefits platform for retail and entertainment discounts.