IT Support Specialist

1 month ago


Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
Key Responsibilities:
  • Provide first and second-line end-user support for UK sites, with global IT assistance for ticket system escalation.
  • Assign software to UK clients using Microsoft Endpoint Configuration Manager (SCCM).
  • Support users with technical media solutions in conference rooms and meeting areas, including hands-on assistance.
  • Monitor and resolve backup issues.
  • Offer hands-on hardware support.
  • Administer and maintain local IT infrastructure, including UPS and AC systems.
  • Prepare laptops for new employees, replace old or faulty hardware, and upgrade memory.
  • Lifecycle old hardware, create and monitor installation requests, and replace faulty fans or disks.
  • Assign IP addresses, connect local hardware to the network, and perform basic fault finding.
  • Conduct basic fault finding and replace old or faulty printers.
  • Replace old or faulty phones, mobiles, hand scanners, and other IT hardware.
Administration:
    • Manage IT assets.
    • Assign UK clients and hardware to the Active Directory.
    • Assign UK clients to DHCP.
    • Create procurement requests for IT hardware and contracts.


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